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Terms of Service

TitanUC Communications 5514 E 9th St, Tulsa, OK 74112 Phone: 866-818-1337 Email: contact@titanuc.com

Effective date: May 9, 2026. Version 1.0.

These Terms of Service ("Terms") govern your use of the phone service, hosted PBX, SIP trunking, voicemail, faxing, and any related communication services that we provide (the "Service"). When you sign up, place an order through titanuc.com, or keep using the Service after these Terms are posted, you are agreeing to them. If you do not agree, please do not use the Service.

We may update these Terms from time to time. The current version will always be posted on titanuc.com. We will give you reasonable notice of material changes by email or by posting a notice on the site. Continuing to use the Service after a change means you accept the updated Terms.

1. Definitions

  • "TitanUC," "we," "us," "our" means TitanUC Communications, an Oklahoma business operating from Tulsa, OK.
  • "Customer," "you," "your" means the person or business that signs up for and pays for the Service.
  • "Service" means the cloud phone service, SIP trunks, hosted PBX features, phone numbers (DIDs), toll-free numbers, voicemail, e911 service, and any optional add-ons we sell.
  • "DID" means a Direct Inward Dial telephone number assigned to your account.
  • "PSAP" means Public Safety Answering Point, the local 911 dispatch center.
  • "VoIP" means Voice over Internet Protocol, the technology that delivers calls over the internet instead of a traditional copper line.

2. Electronic Communications

When you sign up or contact us through the website or by email, you are communicating with us electronically. You agree that we can communicate with you the same way, by email or by posting notices on titanuc.com, and that those electronic communications meet any legal requirement that such notices be in writing.

3. Account, Sign-Up, and Eligibility

You must be at least 18 years old and able to form a binding contract to open an account. The information you give us when you sign up (business name, address, billing details) needs to be accurate and current. Keep your login credentials private. You are responsible for everything that happens on your account, including activity by your employees, contractors, and anyone else you give access to.

We may ask you for documentation to verify your identity or your business. This can include a copy of the credit card used to pay, a government-issued photo ID such as a driver's license or passport, and proof of business address. We do this to keep card fraud and toll fraud off the network. If you decline to provide reasonable verification, we can hold or close the account.

4. The Service We Provide

TitanUC sells business phone service on a month-to-month basis, with no long-term contract, no setup fee, and no porting fee. Plans start at $28 per user per month. Current pricing is published on titanuc.com.

4.1 No uptime guarantee beyond what our underlying carrier provides

We work hard to keep the Service running. We cannot promise that the Service will be uninterrupted or error-free, and we do not offer a separate uptime SLA beyond the obligations our underlying network carrier provides to us. Internet outages, power outages, equipment failure, third-party network issues, weather, and acts of God can all cause interruptions. We are not liable for delays or failures to provide Service.

4.2 No warranty

We provide the Service "as is" and "as available." We make no warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

You acknowledge that the Service is a low-cost, business-grade VoIP solution and that our pricing is based on the limitations of liability and the warranty disclaimers in these Terms.

5. Acceptable Use

You agree not to use the Service for any of the following:

  • Robocalls and unwanted automated dialing. No autodialed or pre-recorded calls without the prior express written consent required by the TCPA and any applicable state law.
  • Telemarketing, broadcast faxing, or unsolicited advertising. Bulk dialing campaigns, ringless voicemail blasts, and broadcast fax campaigns are not permitted on this Service. Failure to follow this rule will result in immediate suspension or termination.
  • Toll fraud. No fraudulent dialing, PBX hacking, traffic pumping, international revenue share fraud, or any pattern of usage designed to generate artificial termination revenue.
  • Harassing, threatening, or illegal calls. No calls that violate federal, state, or local law, including harassment, stalking, fraud, or wire fraud. No calls in violation of the Do-Not-Call Registry rules.
  • Resale without permission. You may not resell, rent, or sublicense the Service to a third party as a standalone telecom product without a written reseller agreement signed by TitanUC. Using the Service for your own customer-facing call routing inside your business is fine.
  • Calls from payphones to toll-free numbers. Per our underlying carrier, calls originating from payphones to toll-free numbers we host are not allowed.
  • Anything that violates state or federal law, or the laws of any other jurisdiction with authority over the call.

Fair use on unlimited plans. Unlimited calling on TitanUC plans is sized for normal business use. Sustained patterns that look like auto-dialer campaigns, telemarketing, fraud, or any of the items above may trigger review, throttling, or account suspension. We will reach out before we act unless the pattern is causing immediate harm to the network.

We may, in our reasonable judgment, suspend or terminate any account that we believe is violating this section. If you see something that looks like abuse on our network, please email us at contact@titanuc.com.

6. 911 and E911 Service (IMPORTANT, READ THIS)

VoIP 911 service is different from the 911 service that comes with a traditional landline. The FCC requires us to disclose the limitations below, and you have to acknowledge them before using the Service.

6.1 You must set up 911 on at least one DID

If you use TitanUC as your primary business or residential phone service, you must register a valid physical service address with at least one of your DIDs for 911 routing. We will help you do this when you sign up. You are responsible for keeping that address current. If you move, update it before you take service to the new location.

6.2 E911 is not guaranteed everywhere

Enhanced 911 (the part that automatically delivers your physical address to your local PSAP) is not available at every location in the United States. In areas where E911 is not available, the dispatcher will not see your address automatically. You will need to give your location verbally when the call is answered.

6.3 911 may fail in some situations

VoIP calls require power, internet, and a working network connection. If any of those are down, 911 from your TitanUC phone may not work. This includes power outages, internet outages, ISP problems, equipment failure, and network congestion. We have no control over those conditions and cannot promise that a 911 call will complete. We recommend that you keep a backup way to reach emergency services, such as a charged cell phone.

6.4 You must set the correct outbound caller ID

For E911 to deliver your registered address to the PSAP, your outbound caller ID has to match the DID you have enabled E911 on. If you place a 911 call with the wrong caller ID set, the dispatcher may not see any address at all. A non-refundable surcharge of $114.75 per 911 call will apply when the caller ID is set incorrectly. We provide a test extension you can dial to verify your outbound caller ID at any time; ask support for the current number.

6.5 911 regulatory recovery fee

We charge a $2.01 per month regulatory recovery fee for each DID we register in the E911 database. This fee covers what our underlying carrier charges us and is non-refundable.

6.6 You must tell your users about these limits

If anyone else uses your TitanUC phone (employees, contractors, guests, family members) you agree to make them aware of these 911 limitations before they use it.

6.7 Liability for 911

By using TitanUC's 911 service, you agree that TitanUC, its officers, employees, contractors, agents, underlying carriers, and 911 service providers are not liable for any failure of a 911 call to complete or for the consequences of any such failure, to the maximum extent the law allows.

This release does not apply to liability for fraud, willful injury, willful misconduct, gross negligence, or any violation of law, which Oklahoma public policy does not permit a contract to waive (15 O.S. § 212).

7. Phone Numbers and Number Porting

We do not charge to port your existing numbers to TitanUC. Port-in is free.

You do not own a phone number. Numbers are assigned to you for use while your account is in good standing. We follow FCC porting rules and will release your numbers to another carrier if you ask us to. There is no porting fee from us. Be aware that the carrier you port to may charge their own fees, and our underlying carrier may pass through a port-out fee to us in some cases. If a port-out pass-through charge applies, we will let you know in writing before it is billed.

To keep numbers, your account has to be paid current. Numbers on accounts that have been suspended or closed for non-payment may be returned to the number pool and become unavailable.

8. Equipment

You can bring your own SIP-compatible phone or buy supported equipment from us. If you bring your own, it is your responsibility to make sure it works with our service. We provide standard SIP setup information and basic provisioning help for the phones we sell. We do not provide free configuration support for third-party PBXs, IP phones, ATAs, or SIP trunking equipment we did not sell you. Configuration help on third-party equipment is available as a paid Professional Service at $168.75 per hour, billed in 15-minute increments after the first hour.

If we ship you equipment, you are responsible for it once it arrives. If equipment is leased or provided as part of a plan, you agree to return it in working condition (allowing for normal wear) within 30 days after your service ends. If you do not return leased equipment we may bill you the replacement cost.

9. Fees, Billing, and Payment

9.1 Month-to-month billing

Subscription plans are billed monthly in advance. Your first month is billed when you sign up. The plan auto-renews each month until you cancel.

9.2 Per-minute, per-call, and overage charges

Some calls and features are not included in the flat plan price. Examples:

  • Directory Assistance (411, 1-XXX-555-1212, 1-800-555-1212): $1.34 per call.
  • International calls: billed per minute at the rates published on titanuc.com or in your account portal at the time of the call. Rates can change; current rates always apply.
  • Calls placed to U.S. lower 48 states and Canada are billed in 6-second increments, with a 6-second minimum, when applicable to your plan.
  • Toll-free inbound minutes beyond what your plan includes are billed per minute at the rate posted in your account portal.

9.3 Taxes, surcharges, and regulatory fees

Government taxes, USF (Universal Service Fund), 911 fees, state and local telecom taxes, and regulatory recovery fees are billed in addition to the plan price. We pass through what we are required to collect.

9.4 Payment method and positive balance

We bill the credit card or ACH method on file. Your account needs to keep a positive balance. If a payment fails, you agree to pay the balance promptly and you authorize us to retry the payment method or charge any other valid method we have on file.

9.5 Late or failed payment

If your account goes negative or a charge is declined, we may suspend the Service after reasonable notice (typically 5 business days). We may also charge a reasonable late fee or any pass-through fees from the payment processor. Repeated non-payment can lead to termination and loss of your phone numbers.

9.6 Refunds

Our refund terms are described on the Refund and Returns page at https://titanuc.com/refund-returns/, which is part of these Terms by reference. In short, we offer a 30-day money-back guarantee on the service portion, subject to the conditions on that page. Setup-related charges, hardware shipped, custom toll-free vanity numbers, and any usage-based charges (international minutes, directory assistance, etc.) are not refundable. Please read the Refund and Returns page before you sign up.

10. Term and Termination

10.1 Month-to-month, no contract

There is no minimum term. Service runs month to month. You can cancel at any time by emailing contact@titanuc.com or calling 866-818-1337. Cancellation takes effect at the end of your current billing period. We do not pro-rate partial months unless your refund right under the Refund and Returns page applies.

10.2 Termination by us

We can suspend or terminate the Service if:

  • You do not pay on time after notice.
  • You violate these Terms, including the Acceptable Use section.
  • You give us false or misleading information at sign-up.
  • We reasonably believe your account is being used for fraud, toll fraud, or any illegal activity.
  • A government or court order requires us to.
  • Our underlying carrier suspends or terminates service to your account or to our network.

For a serious violation (toll fraud, illegal calling, abuse) we may suspend immediately without prior notice to protect the network. If our underlying carrier acts on your account, we may also suspend or terminate without prior notice; we will let you know as soon as is reasonable. For other issues, we will give you reasonable notice and a chance to cure where possible.

10.3 Effect of termination

When the Service ends, your access stops, your DIDs may be released back to our underlying carrier after a hold period, and you remain responsible for any charges incurred up to the termination date.

11. Suspension

We may temporarily suspend the Service for non-payment, suspected abuse, security incidents, maintenance, or because our underlying carrier has suspended its service to us or to your account. Where reasonable we will give advance notice. When the suspension is driven by our underlying carrier, advance notice may not be possible; we will tell you what we know as soon as we can. Suspended accounts may incur a small reactivation fee, which will be disclosed before the account is reactivated.

TitanUC has no liability for any service interruption caused by our underlying carrier's action or inaction, regardless of whether advance notice was given.

12. Customer-Provided Content and Privacy

You are responsible for the content of your calls, voicemails, recordings, faxes, and any data you transmit through the Service. You will follow all applicable laws on call recording (single-party vs. all-party consent), HIPAA if you handle PHI, PCI-DSS if you handle cardholder data over the phone, and the TCPA on outbound calling. We are not responsible for the legality or content of communications you send.

Our use of personal information is described in our Privacy Policy at https://titanuc.com/privacy-policy/, which is part of these Terms.

13. Intellectual Property

The titanuc.com website, the TitanUC name and logo, the customer portal, and all software we provide are owned by TitanUC or our licensors and are protected by U.S. and international copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your business while your account is active and in good standing. Nothing in these Terms transfers ownership of any of our intellectual property to you.

14. Limitation of Liability

To the maximum extent allowed by law, TitanUC, its owners, officers, employees, contractors, agents, and underlying carriers are not liable to you or any third party for any indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, loss of data, loss of business, or business interruption, arising out of or related to the Service, even if we were told the damages were possible.

In any event, our total liability to you for any claim related to the Service is limited to a credit equal to the amount you paid TitanUC for the Service during the one (1) month period immediately before the event that gave rise to the claim. This limit applies whether the claim is in contract, warranty, tort (including negligence), product liability, or any other theory.

These limits do not apply to liability for fraud, willful injury, willful misconduct, gross negligence, or any violation of law, which Oklahoma public policy does not permit a contract to waive (15 O.S. § 212).

The parties acknowledge that the price of the Service would be substantially higher if TitanUC were to assume greater liability.

Some states do not allow certain limitations of liability, so parts of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold TitanUC and its officers, employees, agents, and underlying carriers harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: (a) your use of the Service; (b) your violation of these Terms or the Acceptable Use section; (c) the content of your calls, faxes, or recordings; (d) your violation of any law, including the TCPA, Do-Not-Call rules, HIPAA, or wiretap laws; or (e) your infringement of any third party's rights.

Control of defense. TitanUC may, at its option, take over the defense of any claim covered by this section, including selecting its own counsel and directing strategy. You will remain responsible for the cost of that defense. You will cooperate fully with our defense and will not settle any claim that affects TitanUC, its rights, or its obligations without our prior written consent.

16. Governing Law

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict of laws rules. Federal communications law (FCC rules, the Communications Act) applies on top of state law where it is required to.

17. Dispute Resolution

17.1 Talk to us first

If you have a problem, please contact us first at contact@titanuc.com or 866-818-1337. Most issues are resolved quickly when we know about them. You agree to give us at least 30 days to work it out informally before filing any formal claim.

17.2 Venue

Any lawsuit relating to the Service or these Terms must be filed in the state or federal courts located in Tulsa County, Oklahoma. You consent to personal jurisdiction in those courts. Both parties waive any objection to venue or forum non conveniens in that location.

17.3 Jury trial waiver

To the extent allowed by law, both parties waive any right to a jury trial in any dispute related to the Service or these Terms.

17.4 No class actions

Disputes will be handled on an individual basis. You agree not to bring or join a class, collective, or representative action against TitanUC.

18. Force Majeure

We are not liable for any delay or failure to perform caused by events outside our reasonable control, including natural disasters, severe weather, fire, flood, earthquake, war, civil unrest, terrorism, labor disputes, government action, internet outages, ISP failures, third-party carrier failures, denial-of-service attacks, or pandemic.

19. Assignment

You may not assign or transfer these Terms or your account without our written permission. We may assign these Terms to an affiliate or to a successor as part of a sale, merger, or reorganization, with notice to you.

20. Severability

If any part of these Terms is found unenforceable, the rest stays in effect.

21. Entire Agreement

These Terms, together with the Refund and Returns page, the Privacy Policy, and any order or service agreement you sign with us, are the entire agreement between you and TitanUC regarding the Service. They replace any prior or contemporaneous discussions.

22. Notices

Send legal notices to:

TitanUC Communications 5514 E 9th St Tulsa, OK 74112 Email: contact@titanuc.com

We will send notices to the email address on your account. Notices are effective when sent.

23. Reporting Abuse and Complaints

If you see activity on our network that violates these Terms (toll fraud, spam calls, illegal use, harassment), please report it to contact@titanuc.com. We investigate every report and we cooperate with law enforcement when criminal activity is suspected.

24. Contact Us

TitanUC Communications 5514 E 9th St, Tulsa, OK 74112 Phone: 866-818-1337 Email: contact@titanuc.com Web: https://titanuc.com

These terms are a working draft. We recommend you review them with an attorney before treating them as legally binding.